NICE Evidence

Unused LLM Credits expire at the end of the billing period

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: “Any unused LLM Credits do not carry over to the next billing period and expire at the end of the then-current billing period.”
Locator: Cognigy terms section 1
Applies to: Unused LLM Credits expire at the end of the billing period
Supports rules: Unused LLM Credits expire at the end of the billing period
Related metrics: LLM Credit
Sources: NiCE Cognigy Product-Specific Terms