Matrix42 General Terms and Conditions (2026-07-01)
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Applies to
- Current master terms (valid from 2026-07-01) for all Matrix42 Services ordered directly or through a Channel Partner: definitions (Subscription License, Subscription Services, Software Service, Cloud Services, Basic Term, Renewal Term), A.2 Rights of use, A.3 Provision of Subscription Services (remote review, automated systems), A.6 Term and Termination, A.7 Orders, A.8 Fees, A.9 Invoicing, A.14 Limitation of Liability, A.15 Other Terms, A.17 Order of Precedence, B country-specific provisions (Germany, Finland, Switzerland, Austria, Nordics, Spain, Italy, France, CEE).
- Aliases
- GTCs; Matrix42 GTC; AGB
- Evidence
- Subscription use limited to internal business and agreed licence amount
- Required number and type of Subscription Licenses at all times
- Third-party access permitted for the customer's own services and contractors
- Affiliates may be given access and use rights
- No cross-purchasing between customer and Affiliate instances
- Prohibition on pooling connections or reducing the number of users
- Automated systems defined to include RPA and AI agents
- Customer to purchase additional subscriptions within 14 days
- Unordered consumption charged at standard fees
- Renewal Terms of twelve months unless terminated with three months notice
- Basic Term defaults to twenty-four months
- Twelve-month advance invoicing and co-terming of additional orders
- Fee increase at most once per calendar year for general cost increases
- Five percent increase after each twelve-month period of the Basic Term
- Liability limitations exclude use exceeding licensing limitations
- Order of precedence of contract documents
- Fees for Channel Partner orders payable to the partner
- Customer must cease use on termination
- Data Act termination fee equal to remaining Fees
- Assignment only with prior written consent
- Third Party Software under supplier standard terms
- Current terms replace all previous terms on acceptance
- Changes to GTCs effective at renewal or after 30 days notice
- Defect claims limited to one year (2026)