Kong Source

Kong Service Level Agreement

Catalog row in Vendor License Sources · Cited

Kind: Policy
Format: HTML
Applies to: Uptime commitments and Service Credit claims for Kong Konnect and Konnect Dedicated Cloud Gateways. Headed "Last Updated: October 1, 2025".
Evidence: Service Credits require a ticket within 24 hours and a claim by the end of the next month
Service Credits are the sole remedy and cannot be converted to money