Kong Evidence

Service Credits require a ticket within 24 hours and a claim by the end of the next month

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: “Customer must log a support ticket with Kong within 24 hours of first becoming aware of an event that impacts service availability.”
Locator: SLA s.C Customer Obligations
Applies to: Service Credits require a ticket within 24 hours and a claim by the end of the next month
Supports rules: Service Credits require a ticket within 24 hours and a claim by the end of the next month
Related programs: Konnect and Dedicated Cloud Gateways Service Credits
Sources: Kong Service Level Agreement