Kong Evidence

Service Credits are the sole remedy and cannot be converted to money

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: “Service Credits may not be exchanged for, or converted to, monetary amounts. Service Credits are Customer’s sole and exclusive remedy under this SLA and the Agreement under or related to the availability failure.”
Locator: SLA s.D Service Credits
Applies to: Service Credits are the sole remedy and cannot be converted to money
Supports rules: Service Credits are the sole remedy and cannot be converted to money
Related programs: Konnect and Dedicated Cloud Gateways Service Credits
Sources: Kong Service Level Agreement