ZIA Service Availability Agreement of 99.999% of transactions
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- Service Level Agreements and Support Service (Last Updated 2026-09-21): ZIA will accept and process 99.999% of Transactions and Sessions each month; below that, credits run from 3 days (below 99.999%) to 30 days (below 98%). ZPA and ZDX have 99.999% availability agreements with the same credit steps.
- Applies when
- Measuring availability.
- Applies to
- ZIA, ZPA, ZDX.
- Related programs