Upgrades and downgrades require current Support and Maintenance; no refunds on downgrade
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Licensing Policy v19 §1.7-1.8: "Only customers who are current on Support and Maintenance are eligible for a downgrade." "Veeam does not refund the difference in price for downgrades." Offering downgrades are only for perpetual licences; support downgrades are not available. Upgrades also require current support and "may require a fee even in cases where the customer is upgrading to what they were previously entitled to". Package upgrades Essentials to Foundation to Advanced to Premium are available for all VULs.
- Applies when
- Changing edition, package or support level mid-term.
- Applies to
- All Veeam offerings, product editions and support levels.
- Related programs