Veeam Evidence

Upgrade fee even for prior entitlement

Catalog row in Vendor License Evidence · Cited

Kind: Quote
Excerpt: Upgrades may require a fee even in cases where the customer is upgrading to what they were previously entitled to.
Locator: Licensing Policy v19 §1.8 Upgrades
Applies to: All Veeam offerings, product editions and support levels.
Supports rules: Upgrades and downgrades require current Support and Maintenance; no refunds on downgrade
Related programs: Veeam Universal License subscription
Sources: Veeam End User Software Licensing Policy (v19, June 2026)