On Premises maintenance is included, but older versions get no defect repair
Catalog row in Vendor License Rules · Cited
- Kind
- Lifecycle
- Statement
- General Terms and Conditions 2021 §21.1-21.2: maintenance is part of the On Premises subscription and gives the latest version at no extra cost; the customer need not install it, but repair of defects (article 22) does not apply to older On Premises versions and TOPdesk does not guarantee their security. (vendor document undated; as published on 2026-09-27)
- Applies when
- An On Premises customer stays on an older Virtual Appliance release.
- Applies to
- TOPdesk On Premises subscriptions.
- Related programs