Functionality end-of-life is announced at least six months ahead
Catalog row in Vendor License Rules · Cited
- Kind
- Lifecycle
- Statement
- General Terms and Conditions 2021 §21.4, §21.8-21.9: TOPdesk informs customers at least six months before a functionality goes end-of-life (On Premises and SaaS); if an essential functionality changes so the software is unfit for the agreed purpose, the customer may terminate without penalty. (vendor document undated; as published on 2026-09-27)
- Applies when
- Features or modules are retired.
- Applies to
- TOPdesk SaaS and On Premises subscriptions.