Service Level Credits: 1x to 7x Average Daily Snowflake Credits, request within 21 days
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- Snowflake Support Policy and Service Level Agreement (last updated 2026-09-28) Table 4: Monthly Availability Percentage under 99.99% (10% Error Rate Threshold) or under 99.9% (1%) earns 1 x Average Daily Snowflake Credits; under 99.0% earns 3x; under 95.0% earns 7x. Credits are applied against usage in the same Cloud Provider Region in the following month, must be requested within 21 days of the month of the failure, and may not be converted to money. Excluded: free trial and proof-of-concept use, Preview features and suspension under the Agreement.
- Applies when
- Claiming credits after an availability failure.
- Applies to
- Snowflake Service (excluding Features, which have Feature Levels in Appendix A).
- Related metrics