Support Policy: Service Level Credits request window
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- In the event of a Service Level Failure, Customer, as its sole and exclusive remedy, shall receive Service Level Credits credited against Customer’s usage in the applicable Cloud Provider Region in the immediately succeeding calendar month following the Service Level Failure, provided that Customer requests such Service Level Credits within twenty-one (21) days of the calendar month in which the Service Level Failure occurred.
- Locator
- Support Policy §II
- Applies to
- Support Policy: Service Level Credits request window
- Supports rules
- Related metrics