SLA credits only against renewals or purchases; excess-capacity use excluded
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- Insight Platform SLA: Rapid7 commits to 99.95% monthly System Availability; service credits (10%, 25% or 100% of the pro-rated monthly fee) are applied to future renewals or purchases, must be used within twelve months and are never refunded. Downtime caused by the customer's use in excess of licensed capacities is excluded. Claims must be filed within five days after month end. (vendor document undated; as published on 2026-09-30)
- Applies when
- Claiming an availability credit.
- Applies to
- Hosted portion of InsightIDR, InsightVM, InsightAppSec, InsightOps, InsightConnect, InsightCloudSec, Threat Command and Surface Command.
- Related programs