Rapid7 Evidence

Excess capacity use excluded from SLA

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Customer’s use in excess of the licensed capacities or any suspension due to suspected abusive behavior;"
Locator: SLA, Definitions, System Availability exclusions
Applies to: SLA credits only against renewals or purchases; excess-capacity use excluded
Supports rules: SLA credits only against renewals or purchases; excess-capacity use excluded
Related programs: Insight Platform Service Level Agreement
Sources: Rapid7 Insight Platform Service Level Agreement