Insight Platform Service Level Agreement
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- During the subscription term.
- Aliases
- SLA; service credits
- Definition
- SLA: "Rapid7 will provide 99.95% System Availability for the Service during each calendar month" (the Service Level).
- Commercial rules
- Service credits of 10%, 25% or 100% of the pro-rated monthly fee for availability below 99.95%, 99.0% and 95.0%; credits apply to future renewals or purchases and must be used within twelve months; no refunds; claims within five days after month end. Use in excess of licensed capacities is excluded from downtime calculations.
- Applies to
- Hosted portion of InsightIDR, InsightVM, InsightAppSec, InsightOps, InsightConnect, InsightCloudSec, Threat Command and Surface Command.