Rapid7 Evidence

Service credits for renewals only

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Service Credits are awarded as a credit for future renewals or purchases, and in no event will a refund be given."
Locator: SLA, Service credits
Applies to: SLA credits only against renewals or purchases; excess-capacity use excluded
Supports rules: SLA credits only against renewals or purchases; excess-capacity use excluded
Related programs: Insight Platform Service Level Agreement
Sources: Rapid7 Insight Platform Service Level Agreement