Essentials SLA claims run through the Channel Partner
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Proofpoint Essentials SLA: SLA claims must be made by authorised Channel Partners after a claim by the affected customer, within five business days of the incident; the Channel Partner provides any Service Credit, capped at 100% of the monthly fee.
- Applies when
- Service outages
- Applies to
- Proofpoint Essentials
- Related programs