Support contracts start at registration or 30/90 days after shipment
Catalog row in Vendor License Rules · Cited
- Kind
- Term start
- Statement
- Grace Periods policy: support contracts start when the hardware or software is registered or 30 days (North America) / 90 days (outside North America) after shipment, whichever is earlier; the grace period is based on the hardware ship date, not the delivery date of the support authorization code.
- Applies when
- New hardware or software is shipped and support is purchased.
- Applies to
- Support contracts, including lab and NFR bundles.
- Related programs