99.8% availability commitment applies only to Pro and Enterprise with full platform users
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- Pro and Enterprise usage-based subscriptions with Full Platform Users get a 99.8% monthly Service Availability target and may terminate the Service without penalty below 98.5% for two consecutive months or 96.5% in one month; Standard or subscriptions without full platform users get commercially reasonable efforts only.
- Applies when
- Assessing service credits or exit rights.
- Applies to
- Pro and Enterprise editions.
- Related metrics