Basic Support is included; Premium and Premium Plus are purchased separately
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Basic Support (business hours, email and web) is included with every Service purchase; any Premium level, including Premium Plus, is provided only if bought separately. Support terms update only for purchases and renewals after posting.
- Applies when
- Checking which support level an Order includes.
- Applies to
- All Netskope cloud subscription services.
- Related programs