Basic Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Coterminous with the Services subscription.
- Definition
- Support Terms s.I: "Basic Support is included with purchase of the Services."
- Commercial rules
- Business hours (8 AM to 5 PM local customer time, Monday to Friday), email and web only, no phone or off-hours support; initial response targets from under 2 business hours (P1) to 5 business days (P4). Includes Upgrades, Updates and Knowledge Hub access.
- Applies to
- All Netskope cloud subscription services.