Premium Plus Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Separately purchased for the Subscription Period.
- Definition
- Support Terms s.I: Premium Plus is a "Premium" designated Support service provided only if purchased separately.
- Commercial rules
- 24/7/365 with phone and off-hours support; initial response under 15 minutes (P1), 1 hour (P2), 4 hours (P3) and 12 hours (P4).
- Applies to
- Netskope cloud subscription services.