Premium Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Separately purchased for the Subscription Period.
- Definition
- Support Terms s.I: Premium Support "is provided only if purchased separately."
- Commercial rules
- 24/7/365 with phone and off-hours on-call support; initial response under 30 minutes (P1), 2 hours (P2), 8 hours (P3) and 24 hours (P4).
- Applies to
- Netskope cloud subscription services.