Insomnia support requires a support subscription and errors are Severity 3 or 4
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy s.6: for Insomnia, suspected Errors are classified Severity Level 3 or 4 only, and Kong provides support under the Policy if the customer bought an Insomnia support subscription that references it. (effective 2026-08-31)
- Applies when
- Opening a support case
- Applies to
- Kong Insomnia Products
- Related metrics