Kong Evidence

Insomnia support requires a support subscription and errors are Severity 3 or 4

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: “For Kong’s Insomnia Products, any suspected Errors will be classified as Severity Level 3 or 4 only. Kong provides support for Insomnia under this Policy if Customer has purchased an Insomnia support subscription that references it.”
Locator: Support Policy s.6 Support Levels (note ***)
Applies to: Insomnia support requires a support subscription and errors are Severity 3 or 4
Supports rules: Insomnia support requires a support subscription and errors are Severity 3 or 4
Related metrics: Insomnia seat (user per month)
Sources: Kong Support and Maintenance Policy