Lapsed support requires back fees; perpetual lapse over 30 days forces subscription
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Terms §VII: reactivating lapsed Support and Maintenance costs the fees back to the lapse date, a reinstatement fee and the new term; for Perpetual Licenses lapsed for more than 30 days, support cannot be reinstated and Subscription Licenses must be bought instead. (vendor document undated; as published on 2026-09-27)
- Applies when
- Reinstating maintenance after a lapse.
- Applies to
- Support and Maintenance Services; Perpetual Licenses.