Support and Maintenance Services
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance / support
- Term
- Annual, auto-renewing for one-year terms unless 90 days’ notice is given.
- Aliases
- Maintenance; Support; M&S
- Definition
- Support Terms: "Support provides a resource for You to receive assistance regarding installation, standard product configuration and the usage of Ivanti products. Maintenance entitles You to receive the latest software updates and upgrades, including patches, fixes, and security updates."
- Commercial rules
- Tiers: Standard, Premium, Enterprise Support Management, Enterprise, Value Acceleration Bundle (Basic and Premium), Success Squad. Must cover all licences purchased or in use, whichever is greater. Lapsed support is reinstated only with back fees plus a reinstatement fee. Legacy Pulse Platinum and Pulse Gold support were withdrawn from sale on 2023-02-01 and map to Premium and Standard.
- Applies to
- Perpetual Licenses (bought separately); included with Subscription Licenses and SaaS Offerings.