Single-tenant availability credits start below 99.5%
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- SLA: credits apply when monthly Availability is below 99.7% (multi-tenant) or 99.5% (single-tenant), from 5% to 35% of the monthly prorated Subscription Fee, for production environments only.
- Applies when
- Claiming service level credits.
- Applies to
- Infor Cloud Services under the May 2026 SLA.