Infor Evidence

Single-tenant availability credits start below 99.5% (evidence)

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "For single-tenant environments (a single instance of the Application serving a single Customer) Service Level Credits are provided only for Availability below 99.5%."
Locator: SLA: Availability
Applies to: Single-tenant availability credits start below 99.5%
Supports rules: Single-tenant availability credits start below 99.5%
Sources: Infor Service Level Agreement (May 2026)