Contact tiers are only downgraded at renewal
Catalog row in Vendor License Rules · Cited
- Kind
- Term
- Statement
- HubSpot does not downgrade contact tiers mid-term; the higher tier is billed until the renewal date even if the marketing contact count drops. Downgrade requests go to the Contract Manager (Professional, Enterprise) or support (Starter) at least five business days before renewal.
- Applies when
- Preparing a renewal.
- Applies to
- Marketing Hub (Marketing Contacts).
- Related metrics
- Related programs