Renewal fees are adjusted and discounts lapse if quantities or plans are reduced
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Freshworks Terms of Service §6(c): Freshworks adjusts fees at renewal with at least 30 days' notice; previous discounts or price protections do not apply to the renewal if the overall number of Users, the Service Plan (including add-ons) or contract terms are reduced. (effective 2026-04-01; retrieved 2026-09-27)
- Applies when
- Renewal negotiations after a reduction in agents or add-ons.
- Applies to
- All Freshworks subscriptions.
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