Occasional agents are unlimited and not charged monthly
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Freshservice support: an unlimited number of occasional agents can be added without a monthly charge; they consume Day Passes, which are bought in bulk from Admin > Day Passes. (vendor page undated; as published on 2026-09-27)
- Applies when
- Adding supervisors, field technicians or other infrequent agents.
- Applies to
- Freshservice (all plans).