Freshdesk: replying by email does not consume a Day Pass
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Freshdesk support: Day Passes are consumed only when an occasional agent logs into the portal; replying to notification emails does not consume one, and after retrieving an API key an occasional agent can use the API without further day passes. (vendor page undated; as published on 2026-09-27)
- Applies when
- Designing occasional-agent workflows.
- Applies to
- Freshdesk.
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