Freshdesk: replying by email does not consume a Day Pass
Catalog row in Vendor License Evidence · Cited
- Kind
- Documentation excerpt
- Excerpt
- "If an occasional agent receives notifications in their mailbox and replies to those updates via email, a day pass isn’t consumed."
- Locator
- About occasional agents and day passes
- Applies to
- Freshdesk: replying by email does not consume a Day Pass
- Supports rules
- Related metrics