Business agents cannot be occasional agents
Catalog row in Vendor License Rules · Cited
- Kind
- Restriction
- Statement
- Freshservice support: agents that consume Business agent add-ons cannot be added as occasional agents; occasional access is limited to IT agents on Starter, Growth, Pro and Enterprise. (vendor page undated; as published on 2026-09-27)
- Applies when
- Giving HR, facilities or finance staff infrequent access.
- Applies to
- Freshservice Business agent add-on.
- Related metrics