A Voice seat includes the core contact center functions
Catalog row in Vendor License Evidence · Cited
- Kind
- Documentation excerpt
- Excerpt
- "Virtual Contact Center seat includes Agent Desktop Plus, Geo Redundancy, SRTP, Call Recording, ACD, IVR, dialer, reporting queue management"
- Locator
- Pricing page, note 1
- Applies to
- A Voice seat includes the core contact center functions
- Supports rules
- Related metrics