Standard Support runs in business hours with 24x7 for Severity 1
Catalog row in Vendor License Evidence · Cited
- Kind
- Policy excerpt
- Excerpt
- “Support is provided during Collibra’s normal business hours (9 AM – 6 PM EST/PST/GMT/CET/AEST depending on the time zone of Customer’s address in the Order and not including weekends or holidays), and 24 hours a day, 7 days a week for Severity 1 Incidents.”
- Locator
- Support Policy I.A Support Hours
- Applies to
- Standard Support runs in business hours with 24x7 for Severity 1
- Related programs
- Sources