SLA credits are account balance only, not refunds
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- SLA service credits are issued to the client's balance for future use only, have no cash value, cannot be transferred, and must be claimed within 30 days after the month of the downtime. (vendor page undated; as published on 2026-09-27)
- Applies when
- Claiming SLA credits.
- Applies to
- Atera Enterprise.
- Related programs