Case Agent Roles are capped at 50% or 60% of user licences
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Section 7: for a one-year Hosted Services term Case Agent Roles may not exceed 50% of the Named User or Concurrent User licences granted, and for a term of two or more years 60%. (effective 2023-02-27)
- Applies when
- When Respond is hosted
- Applies to
- Respond Case Agent Roles
- Related metrics