Workato Support plans
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription Term
- Definition
- Terms of Service Exhibit A (Workato Support Agreement): response targets depend on the support plan, Standard, Premier and Premium, or Enterprise, and on severity levels 1 to 4.
- Commercial rules
- Standard: 8:00 to 17:00 business hours, Severity 1 response 4 business hours. Premier and Premium: 6:00 to 18:00, Severity 1 in 2 business hours. Enterprise: 24x7x365, Severity 1 in 1 hour. Support is via the Support Portal, email or chat.
- Applies to
- Paid Workato Platform subscriptions