Support response times depend on plan
Catalog row in Vendor License Rules · Cited
- Kind
- Maintenance and support
- Statement
- ToS Exhibit A: responses follow the support plan; the Enterprise plan is 24x7x365 with a one-hour Severity 1 response, Premier and Premium two business hours, Standard four business hours. (effective 2026-02-24)
- Applies when
- Logging a support case
- Applies to
- Workato Platform
- Related programs