Service level and Service Level Credits
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Monthly measurement
- Definition
- Cloud Program Guide service level of 99.5% availability, or 99.9% with the High Availability Add-On.
- Commercial rules
- For a month below the service level the customer may request credits equal to prorated amounts for the minutes unavailable; credits are the sole remedy. The Program Guide does not apply to Team and Essentials editions or to trials.
- Applies to
- ThoughtSpot Cloud production instances (not Team or Essentials)