Service Level Credits are the sole remedy for downtime
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Cloud Program Guide: for a month below the service level the customer may request credits equal to prorated amounts for the minutes of downtime, as its sole and exclusive remedy. (effective 2026-08-03)
- Applies when
- Availability below the service level in a month
- Applies to
- ThoughtSpot Cloud production instances
- Related programs