Redgate Support policy
Catalog row in Vendor License Programs · Cited
- Kind
- Support and maintenance
- Term
- Subscription Period or Support Package term
- Definition
- Support policy: incident support, troubleshooting and help with licensing, installation, upgrades and configuration, plus updates to the latest version, for customers with a Subscription or Support Package.
- Commercial rules
- Support Monday to Friday 0900-0100 GMT/BST; target responses P1 10 hours, P2 14 hours, P3 22 hours, P4 36 hours. Excludes Retired Software, third-party applications, performance tuning, capacity planning, database design and training.
- Applies to
- Subscriptions and perpetual licences with an active Support Package.