Enterprise Program (for Hardware Support)
Catalog row in Vendor License Programs · Cited
- Kind
- Enterprise agreement
- Term
- Term specified on the quote; a 5-year term only for select accounts.
- Aliases
- ESA; Enterprise Support Agreement
- Definition
- Enterprise Program (For Hardware Support): "Palo Alto Networks has developed this ESA, a volume pricing arrangement which is valid for a specific period during which organizations may have access to support and maintenance for hardware firewalls purchased from Palo Alto Networks along with related subscriptions specified herein."
- Commercial rules
- Covers the entire hardware firewall estate, including M-Series and WF-XXX, at one support level: Platinum or Premium (USG only at Premium), not combined. Same Current/Forecasted Hardware Estate and Total Hardware Cap construct as the ELA (unlimited for 1-year terms; +20% above net positive forecast for longer terms). Includes Strata Cloud Manager Pro except for Public Sector and certain other customers.
- Applies to
- Palo Alto Networks hardware firewalls registered to the customer's support account.
- Related metrics