Service credits
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- SLA 4.2: service credits are the sole remedy for an availability failure.
- Commercial rules
- Credits apply to production Environments only and must be claimed within 30 days to support@optimizely.com. Credits go on the next invoice; claims may be denied if undisputed invoices are overdue.
- Applies to
- Software Service and Managed Service