Success Packages
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription Term
- Aliases
- Support tiers
- Definition
- Support Description: OneTrust offers four Success Packages, Essential, Plus, Premier and Signature; if none is designated on the Order Form the customer is entitled to the Essential Success Package only.
- Commercial rules
- Target response times shorten with the tier (Severity 1: four business hours for Essential, three for Plus, two for Premier, one for Signature). Quantifiable entitlements do not roll over, are non-transferable and are not credited if unused in the Subscription Term.
- Applies to
- All OneTrust Cloud Services