Essential target response times run from 4 to 24 business hours
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Description section 2.1.3: target initial response is four business hours for Severity 1, eight for Severity 2, sixteen for Severity 3 and twenty-four for Severity 4, unless a package entitlement says otherwise; severity is determined by OneTrust. (effective 2025-09-02)
- Applies when
- Essential Success Package
- Applies to
- All OneTrust Cloud Services
- Related programs