Essential target response times run from 4 to 24 business hours
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "are as follows: § Severity 1: four (4) business hours § Severity 2: eight (8) business hours"
- Locator
- Support Description, section 2.1.3
- Applies to
- Essential target response times run from 4 to 24 business hours
- Related programs
- Sources