CXone SLA Guarantee and credits
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- CXone availability guarantee with credits on request within 30 days, capped at 100% of the MRC billed in the month.
- Commercial rules
- Credits are waived to the extent availability is affected by the customer or if the account is not in good standing.
- Applies to
- NiCE CXone